Cookie Policy

Effective date: 1 September 2025

This Cookie Policy explains what cookies are, how Renovo Home Services Pty Ltd (ABN: 48 302 917 564), trading as HomeFix Craft ("we", "us", or "our"), uses cookies and similar tracking technologies on our website homefix.help, and how you can manage your preferences. This policy should be read alongside our Privacy Policy, which provides further detail on how we handle personal information.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites function correctly, operate more efficiently, and provide information to the site owners. Each cookie typically contains the name of the domain from which it originated, its lifespan, and a value — usually a unique identifier or a piece of configuration data.

Cookies are not programs and cannot install software on your device. They do not carry viruses. Think of them as a short note that our website leaves on your browser so it can recognise you the next time you visit or remember certain choices you have made, such as which service category you were browsing or whether you have already dismissed a notification banner.

2. Why We Use Cookies

HomeFix Craft uses cookies for several reasons. Some cookies are strictly necessary for the website to function — without them, certain features such as the contact form submission or the session security token would not work. Other cookies help us understand how visitors interact with the site so we can improve its layout, speed, and content. A smaller number of cookies remember preferences you set so that your browsing experience is more convenient on return visits.

3. Categories of Cookies We Use

We classify the cookies on homefix.help into three categories:

3.1 Essential Cookies

These cookies are strictly necessary for the core functionality of the website. They cannot be switched off in our systems because the site will not operate properly without them. Essential cookies on homefix.help include:

• Session cookie (PHPSESSID): This cookie is created when you begin a browsing session. It maintains your session state as you navigate between pages, ensures that the CSRF (cross-site request forgery) protection token on our contact form is valid, and is deleted automatically when you close your browser. No personal information is stored in this cookie — it contains only a randomly generated session identifier.
• Cookie consent cookie (cookie_consent): This cookie records whether you have accepted or declined non-essential cookies through our consent banner. It persists for 12 months so that you are not asked for your preference on every visit. Its value is either "accepted" or "declined".

3.2 Analytics Cookies

Analytics cookies help us understand how visitors find and use homefix.help. The data collected is aggregated and anonymised, meaning we cannot identify individual users from this information. We use this data to determine which renovation services attract the most interest (for example, whether more visitors browse our painting services page or our carpentry and woodwork page), to identify pages with high bounce rates that may need clearer content, and to measure the effectiveness of any online advertising campaigns we run.

The analytics cookies on our site are provided by Google Analytics:

• _ga: Distinguishes unique visitors to the site by assigning a randomly generated number. This cookie has a lifespan of two years from your last visit. It does not contain any information that personally identifies you.
• _ga_[container-id]: Used by Google Analytics 4 to maintain session state. This cookie expires after two years and helps us understand user journeys — for instance, how many visitors who land on our homepage go on to view a specific service page and then submit a quote request through the contact form.

Google processes analytics data in accordance with its own privacy policy. You can learn more about how Google uses information collected through analytics at policies.google.com/technologies/partner-sites.

3.3 Preference Cookies

Preference cookies allow the website to remember choices you have made so that it can provide a more personalised experience. On homefix.help, preference cookies may include:

• service_interest: If you select a service category (such as "Electrical" or "Landscaping") from the dropdown on our contact form but do not submit the form, this cookie remembers your selection for 30 days. When you return to the site later, the form can pre-populate that field, saving you a step.
• region_preference: If we introduce suburb-specific content or promotions (for example, a seasonal deck-staining offer for properties in the Yarra Ranges), this cookie stores your preferred area so that relevant content appears first. This cookie expires after 90 days.

4. Third-Party Cookies

Some cookies on homefix.help are set by third-party services that appear on our pages. We do not control the operation of these cookies. The third-party services currently integrated into our site include:

• Google Analytics: As described in section 3.2, Google sets cookies to collect anonymised analytics data. These cookies are subject to Google's own privacy and cookie policies.
• Google Fonts: Our website loads typefaces from Google Fonts. Google may log your IP address and browser information when fonts are requested. No cookies are set directly by Google Fonts, but the font request itself transmits certain technical data to Google's servers.

We regularly review the third-party services on our website and will update this policy if new services are added. We do not permit third-party advertising cookies on homefix.help, and we do not participate in real-time bidding or programmatic advertising networks.

5. How to Manage Cookies

You have full control over which cookies are stored on your device. There are several ways to manage or disable cookies:

5.1 Our Consent Banner

When you first visit homefix.help, a banner appears at the bottom of the screen informing you about our use of cookies and asking for your consent to non-essential cookies (analytics and preference cookies). You can accept all cookies, decline non-essential cookies, or close the banner. If you decline, only essential cookies (which are required for the site to function) will be set. You can change your preference at any time by clearing your browser cookies and revisiting the site, which will cause the consent banner to reappear.

5.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically find cookie management options under "Privacy" or "Security" in your browser preferences. Common actions include:

• Viewing all cookies currently stored on your device and deleting specific ones.
• Blocking all cookies from specific domains (for example, you could block cookies from google-analytics.com while allowing cookies from homefix.help).
• Setting your browser to prompt you each time a cookie is about to be set, so you can decide on a case-by-case basis.
• Configuring your browser to delete all cookies when you close the browser window.

Instructions for managing cookies in the most commonly used browsers are available at the following links:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

5.3 Google Analytics Opt-Out

If you specifically want to prevent Google Analytics from collecting data about your visits to homefix.help without affecting other cookies, you can install the Google Analytics Opt-out Browser Add-on. This add-on instructs the Google Analytics JavaScript on our site not to send visit information to Google Analytics.

6. Impact of Disabling Cookies

If you choose to block or delete cookies, some parts of homefix.help may not function as intended. Specifically:

• Blocking essential cookies may prevent you from submitting our contact form, because the CSRF token that protects against form forgery relies on the session cookie.
• Blocking analytics cookies will not affect your browsing experience, but it will reduce our ability to identify and fix usability issues on the site.
• Blocking preference cookies means the site will not remember your previously selected service category or region, requiring you to re-enter these choices on subsequent visits.

7. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites indicating you do not wish to be tracked. There is currently no universal standard for how websites should respond to DNT signals. At present, homefix.help does not alter its behaviour in response to DNT signals; however, you can use the cookie management methods described in section 5 to control tracking on our site.

8. Changes to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in the cookies we use or for operational, legal, or regulatory reasons. When we make changes, we will update the effective date at the top of this page. If significant changes are made — such as the introduction of a new category of cookies — we will display a notice on the website or re-present the consent banner so that you have the opportunity to review and update your preferences.

9. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

• Business name: Renovo Home Services Pty Ltd (trading as HomeFix Craft)
• ABN: 48 302 917 564
• Email: [email protected]
• Phone: +61 3 9812 7640
• Address: Melbourne, Victoria, Australia